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Terms of service

 

Psycle Group Warranty Terms and Conditions

Thank you for choosing Psycle Group.
We take pride in building wellness equipment that performs, lasts, and supports your health and recovery. Every sauna, cold plunge, and red light panel is backed by our commitment to craftsmanship and customer care.

This document outlines the Warranty Terms and Conditions for Psycle Group Saunas, Cold Plunge Systems, and Solid Red Light Panels. Please read carefully to understand your coverage, exclusions, and how to make a warranty claim.

1. WARRANTY COVERAGE

This warranty applies to products purchased directly from Psycle Group Pty Ltd and used in Australia for personal, non-commercial purposes, unless a commercial warranty is otherwise agreed to in writing.

Residential Warranty Periods

Sauna Products

  • 5 years – Structural components (timber panels, frame, hardware)

  • 3 years – Electrical components (heater, controller, lighting, ventilation, wiring)

Cold Plunge Products

  • 2 years – Structural components (bath body, frame, insulation)

  • 2 years – Electrical components (chiller system, internal pump, control system)

  • 1 year – Ancillary components (cover, hoses, connectors, plumbing fittings)

Solid Red Light Panel Range (Solis Nomad, Solis Mini, Solis Pro)

  • 3 years – Electrical components (LEDs, control interface, power supply, cooling fans, Bluetooth module)

  • 2 years – Structural housing, mounts, and fittings

Commercial Warranty Periods

Sauna Products

  • 1 year – Structure and electrical components

Cold Plunge Products

  • 1 year – Structure, chiller system, and components

Solid Red Light Panel Range

  • 1 year – Electrical and structural components

2. SCOPE OF WARRANTY

This warranty covers defects in materials and workmanship that arise under normal residential use during the applicable warranty period.

If a covered defect is confirmed, Psycle Group will, at its discretion:

  • Repair the defective component,

  • Replace the product with the same or equivalent model, or

  • Provide a full or partial refund if repair or replacement is not feasible.

All repairs or replacements are completed using components that meet or exceed Psycle’s original quality standards.

3. WHAT’S NOT COVERED

General Exclusions (All Products)

This warranty does not cover damage, defects, or faults caused by:

  • Normal wear and tear, cosmetic imperfections, or fading

  • Accidental damage, misuse, abuse, or neglect

  • Failure to install the product on a hard, level surface with adequate drainage and ventilation

  • Improper installation, storage, or operation not in accordance with Psycle’s Product Manual

  • Unauthorised repairs, modifications, or the use of non-approved parts

  • Power surges, incorrect voltage, or external electrical faults

  • Water ingress, corrosion, or environmental exposure beyond design intent

  • Damage caused by rodents, pests, or natural disasters

  • Commercial or rental use (unless covered under a commercial warranty)

  • Damage sustained during delivery or relocation performed by unauthorised persons

  • Connectivity or app issues relating to Wi-Fi, Bluetooth, or mobile devices

Sauna Warranty – What’s Not Covered

Your Psycle Sauna will provide years of use with proper care and maintenance. However, this warranty does not cover:

1. Normal Wear and Timber Characteristics

  • Fading, weathering, or colour variation in timber due to natural exposure.

  • Minor cracking, peeling, blistering, or surface stains from normal use.

2. Handling and Relocation

  • Damage during relocation or delivery performed by anyone other than a Psycle-approved technician.

  • Damage from improper installation or movement after setup.

3. Timber and Cabinetry Maintenance

  • Damage caused by neglecting timber treatment (failure to apply protective oil every 6–12 months).

  • Damage from excessive moisture, poor ventilation, or exposure to outdoor conditions without a Psycle roof kit.

4. Glass Components

  • Glass panels or doors are only covered for defects or breakage reported upon delivery.

Sauna Warranty – What Will Void the Warranty

Your warranty will be void if:

1. Misuse or Improper Operation Occurs

  • Towels, clothing, or items are placed on or near the heater.

  • The sauna is operated with broken components or non-functioning heaters.

  • Ventilation holes are covered or obstructed.

  • Excess water is introduced inside the sauna (e.g., entering wet or pouring large volumes of water onto the heater).

  • Towels are not used on seating or flooring surfaces.

  • Electrical appliances are used inside the sauna.

  • The sauna is exposed to outdoor weather without an approved Psycle roof kit.

  • Power boards, extension cords, or 15A adapters are used as permanent power solutions.

  • The sauna is used for non-wellness or commercial purposes.

2. Installation or Maintenance Is Incorrect

  • The sauna is not installed or operated according to the user manual.

  • Timber surfaces are not cleaned or maintained regularly.

3. Unauthorised Modifications or Repairs Occur

  • Any modifications or alterations not approved in writing by Psycle.

  • Repairs performed by unlicensed or unauthorised persons.

4. External Factors or Natural Events Cause Damage

  • Damage resulting from rodents, pests, flooding, fire, or natural disasters.

Cold Plunge Warranty – What’s Not Covered

This warranty does not cover:

  • Normal wear of seals, fittings, or cosmetic components.

  • Water quality issues resulting in scaling, corrosion, or clogging.

  • Poor water quality caused by stagnant water, bacterial growth, or failure to regularly test and maintain water chemistry, including pH balance, sanitisation, and filtration.

  • Damage caused by freezing water or operation in sub-zero ambient temperatures.

  • Leaks or blockages caused by debris, hair, or sediment.

  • Overexposure to direct sunlight or prolonged outdoor use without adequate cover.

  • Damage caused by unapproved chemicals, cleaning agents, or water additives.

  • Overloading, standing, or sitting on the tub walls or edges.

  • Electrical damage caused by power surges, incorrect voltage, or poor electrical connections.

  • Damage sustained during relocation, installation, or handling by non-authorised persons.

  • Failure to follow mandatory maintenance protocols outlined in the Product Manual, including but not limited to water replacement, filter cleaning, and chiller servicing schedules.

Solid Red Light Panel Warranty – What’s Not Covered

  • Liquid or moisture exposure, including condensation or steam.

  • Use while charging (Solis Nomad) or obstructing cooling fans.

  • Overuse beyond recommended 15-minute sessions.

  • Use outdoors or in damp environments such as bathrooms or saunas.

  • Damage caused by cleaning with liquids, solvents, or abrasive materials.

  • Tampering with internal components or opening the device housing.

  • Failing to use supplied hanging systems or mounting hardware correctly.

4. EXTENT OF WARRANTY

  • This voluntary warranty applies to the original purchaser and is non-transferable, except as required under Australian Consumer Law (ACL).

  • The warranty may not apply if the product has been resold, relocated, or modified without written approval from Psycle Group. This does not affect your ACL rights.

  • Replacement units or repaired components carry only the remaining balance of the original warranty period. The warranty does not reset or extend after replacement.

  • Statutory consumer guarantees under the ACL apply in addition to this warranty and cannot be excluded or limited.

5. WARRANTY CLAIM PROCESS

  1. Contact Psycle Group Customer Service

  2. Provide the following:

    • Proof of purchase (invoice or receipt)

    • Model name, serial number (if applicable), and date of purchase

    • Clear photos or videos showing the issue

  3. Assessment:

    • Psycle may request the product for inspection.

    • You’ll cover initial freight, which will be reimbursed if the claim is approved.

  4. Resolution:

    • If a defect is confirmed, Psycle will repair, replace, or refund the product at its discretion.

6. COSTS

  • Psycle Group covers reasonable costs for approved repairs or replacements.

  • After 12 months, an on-site service call fee of AUD $300 applies if technician attendance is required.

  • Costs for non-warranty issues, misuse, or installation errors are quoted and agreed upon before any work proceeds.

7. LIMITATION OF LIABILITY

To the extent permitted by law:

  • Psycle Group’s liability is limited to the repair, replacement, or refund of the product.

  • Psycle is not liable for indirect, consequential, or incidental losses including downtime, profit loss, or inconvenience.

  • Psycle’s determination of warranty eligibility and defect cause is final.

8. SAFETY NOTICE

Psycle products are designed to support health and recovery but are not medical devices. Always use responsibly and according to the user manual.

Saunas

  • Stay hydrated and limit sessions to 20–30 minutes.

  • Avoid use if pregnant, under the influence of alcohol, or with cardiovascular conditions unless cleared by a doctor.

  • Always use the heater guard and avoid direct contact with stones or heaters.

  • Allow adequate cooling time before cleaning or servicing.

Cold Plunge Systems

  • Enter and exit slowly to avoid slips and cold shock.

  • Do not use alone or submerge your head.

  • Avoid prolonged exposure below 5°C.

  • Always supervise children near water.

  • Maintain clean water and follow maintenance protocols to ensure hygiene and safety.

Solid Red Light Panels

  • Limit exposure to 15 minutes per session, keeping 15–30 cm distance.

  • Avoid wet environments and keep cooling vents unobstructed.

  • Use supplied protective eyewear when facing the light directly.

  • Stop use and consult a doctor if irritation, dizziness, or discomfort occurs.

9. RECALL

You acknowledge and agree that Psycle Group must comply with any product recall notices issued under the Australian Consumer Law.

In the event of a recall:
a) Psycle Group will immediately halt all supply of the recalled product.
b) Psycle Group will inform the relevant regulatory authorities of the issue.
c) Psycle Group will contact affected customers with recall details and instructions.
d) You agree to provide reasonable cooperation to assist Psycle in executing any recall within the timeframes required.
e) Psycle Group will provide a suitable remedy consistent with your rights under the Australian Consumer Law.

10. FORCE MAJEURE

Psycle Group is not liable for any damage to products, components, or related loss resulting directly or indirectly from circumstances beyond its reasonable control.
This includes, but is not limited to: acts of God, civil or military authorities, war, acts of public enemy, accidents, fires, explosions, earthquakes, floods, extreme weather, strikes, labour disputes, shortages of materials, transportation issues, or any other event outside Psycle Group’s control.

11. SEVERABILITY

If any clause of this warranty is deemed invalid or unenforceable by a court or regulator, that clause will be severed, and the remainder of the document will remain valid and enforceable.

12. CONTACT DETAILS

Psycle Group Pty Ltd
Trading as Psycle Wellness
📍 20 Belongil Crescent, Byron Bay, NSW, Australia
📞 +61 2 5017 7775
📧 hello@thepsycle.com
🌐 www.thepsycle.com