Terms and Conditions

Psycle Group Warranty Terms and Conditions

Thank you for choosing Psycle Group.

We take pride in building wellness equipment that performs, lasts, and supports your health and recovery. Every sauna, cold plunge, and red light panel is backed by our commitment to craftsmanship and customer care.

This document outlines the Warranty Terms and Conditions for Psycle Group Saunas, Cold Plunge Systems, and Solis Red Light Panels. Please read carefully to understand your coverage, exclusions, and how to make a warranty claim.

1. Warranty Coverage

This warranty applies to products purchased directly from Psycle Group Pty Ltd and used in Australia for personal, non-commercial purposes only. Psycle products are intended for residential use and are not covered for commercial, rental, or short-stay accommodation use.

Residential Warranty Periods

Sauna Products

3 years: Sauna cabin and structural components (timber panels, frame, hardware)
3 years: Huum heater
2 years: Harvia heater
3 years: Other electrical components (controller, lighting, ventilation, wiring)

Cold Plunge Products

2 years: Structural components (bath body, frame, insulation)
2 years: Electrical components (chiller system, internal pump, control system)
1 year: Ancillary components (cover, hoses, connectors, plumbing fittings)

Solis Red Light Panel Range (Solis Nomad, Solis Mini, Solis Pro)

1 year: Electrical components (LEDs, control interface, power supply, cooling fans, Bluetooth module)
1 year: Structural housing, mounts, and fittings

2. Scope of Warranty

This warranty covers defects in materials and workmanship that arise under normal residential use during the applicable warranty period.

If a covered defect is confirmed, Psycle Group will, at its discretion:

Repair the defective component,
Replace the product with the same or equivalent model, or
Provide a full or partial refund if repair or replacement is not feasible.

All repairs or replacements are completed using components that meet or exceed Psycle's original quality standards.

3. What's Not Covered

General Exclusions (All Products)

This warranty does not cover damage, defects, or faults caused by:

Normal wear and tear, cosmetic imperfections, or fading
Accidental damage, misuse, abuse, or neglect
Failure to install the product on a hard, level surface with adequate drainage and ventilation
Improper installation, storage, or operation not in accordance with Psycle's Product Manual
Unauthorised repairs, modifications, or the use of non-approved parts
Power surges, incorrect voltage, or external electrical faults
Water ingress, corrosion, or environmental exposure beyond design intent
Damage caused by rodents, pests, or natural disasters
Commercial, rental, or short-stay accommodation use, including holiday lets, Airbnb, wellness spaces, and similar arrangements
Consumable and wear items, including sauna stones, filters, light globes, gaskets, and seals, except where found to be faulty on delivery
Damage sustained during delivery or relocation performed by unauthorised persons
Connectivity or app issues relating to Wi-Fi, Bluetooth, or mobile devices

Sauna Warranty: What's Not Covered

Your Psycle Sauna will provide years of use with proper care and maintenance. However, this warranty does not cover:

1. Normal Wear and Timber Characteristics

Fading, weathering, or colour variation in timber due to natural exposure.
Minor cracking, peeling, blistering, or surface stains from normal use.
Timber resin formation from the natural timber acclimation process.

2. Timber Construction and Water Resistance

Psycle saunas are constructed from natural timber using traditional Finnish design principles. Timber is a natural, breathable material, and a Psycle sauna is not a sealed, watertight, or waterproof structure. It is engineered to tolerate the heat, steam, humidity, and incidental moisture generated through normal sauna use, including ladle water, perspiration, and condensation.

Because timber naturally expands, contracts, and breathes with changes in temperature and humidity, minor water ingress, surface dampness, condensation, or small amounts of moisture penetrating joints, seams, or the cabin interior is a normal and expected characteristic of a timber sauna. Any such minor water ingress or moisture inside the cabin does not constitute a defect, fault, or failure of the product and does not substantiate a warranty claim.

This warranty does not cover, and Psycle Group accepts no liability for, water ingress, dampness, condensation, or moisture-related effects arising from the natural permeability and movement of timber, nor for any consequential effects of that moisture. The customer is responsible for ensuring the sauna is installed in a suitable, well-drained location and is adequately protected from sustained, pooling, or direct water exposure.

For clarity, this clause applies to normal minor moisture and incidental water ingress only. It does not exclude a genuine manufacturing defect in the timber or joinery, such as a structurally split panel or a failed mechanical or glued joint, which will be assessed on its merits in accordance with this warranty and your rights under the Australian Consumer Law.

3. Outdoor Installation and Mandatory Roof Kit

Psycle saunas are timber structures and are not designed or rated for unprotected outdoor exposure. Any Psycle sauna installed in an outdoor, uncovered, or otherwise weather-exposed location must be fitted with a genuine Psycle Outdoor Roof Kit. The roof kit is sold separately and must be purchased and correctly installed at the time the sauna is installed outdoors.

Installing a Psycle sauna in an outdoor or uncovered space without a genuine Psycle Outdoor Roof Kit fitted will void this warranty in full. Any damage of any kind arising from outdoor exposure without an approved roof kit, including but not limited to water damage, timber swelling, warping, splitting, mould, surface degradation, electrical faults, and component failure, is not covered under any circumstances.

4. Handling and Relocation

Damage during relocation or delivery performed by anyone other than a Psycle-approved technician.
Damage from improper installation or movement after setup.

5. Timber and Cabinetry Maintenance

Damage caused by neglecting timber treatment (failure to apply protective oil every 6 to 12 months).
Damage from excessive moisture, poor ventilation, or exposure to outdoor conditions without a Psycle roof kit.
Structural timber claims where the customer is unable to provide reasonable evidence of the required timber maintenance, including the application of protective oil every 6 to 12 months.

6. Glass Components

Glass panels or doors are only covered for defects or breakage reported upon delivery.

Sauna Warranty: What Will Void the Warranty

Your warranty will be void if:

1. Misuse or Improper Operation Occurs

Towels, clothing, or items are placed on or near the heater.
The sauna is operated with broken components or non-functioning heaters.
Ventilation holes are covered or obstructed.
Excess water is introduced inside the sauna (e.g., entering wet or pouring large volumes of water onto the heater).
Towels are not used on seating or flooring surfaces.
Electrical appliances are used inside the sauna.
The sauna is installed or operated outdoors or in an uncovered space without a genuine Psycle Outdoor Roof Kit fitted.
Power boards, extension cords, or 15A adapters are used as permanent power solutions.
The sauna is used for non-wellness or commercial purposes.

2. Installation or Maintenance Is Incorrect

The sauna is not installed or operated according to the user manual.
Timber surfaces are not cleaned or maintained regularly.
The sauna is connected by anyone other than a licensed electrician, or is connected to a circuit that does not meet Psycle’s specified requirements, including a dedicated 32A circuit. Faults arising from non-compliant, shared, or DIY electrical supply are not covered.

3. Unauthorised Modifications or Repairs Occur

Any modifications or alterations not approved in writing by Psycle.
Repairs performed by unlicensed or unauthorised persons.
Drilling, cutting, screwing, or fixing into the timber panels, cladding, frame, or glass, including the fitting of aftermarket locks, bolts, fixtures, or accessories, which voids cover for the affected component and any resulting damage.

4. External Factors or Natural Events Cause Damage

Damage resulting from rodents, pests, flooding, fire, or natural disasters.

Cold Plunge Warranty: What's Not Covered

This warranty does not cover:

Normal wear of seals, fittings, or cosmetic components.
Water quality issues resulting in scaling, corrosion, or clogging.
Poor water quality caused by stagnant water, bacterial growth, or failure to regularly test and maintain water chemistry, including pH balance, sanitisation, and filtration.
Damage caused by freezing water or operation in sub-zero ambient temperatures.
Leaks or blockages caused by debris, hair, or sediment.
Overexposure to direct sunlight or prolonged outdoor use without adequate cover.
Damage caused by unapproved chemicals, cleaning agents, or water additives.
Overloading, standing, or sitting on the tub walls or edges.
Electrical damage caused by power surges, incorrect voltage, or poor electrical connections.
Damage sustained during relocation, installation, or handling by non-authorised persons.
Failure to follow mandatory maintenance protocols outlined in the Product Manual, including but not limited to water replacement, filter cleaning, and chiller servicing schedules.

Solis Red Light Panel Warranty: What's Not Covered

Liquid or moisture exposure, including condensation or steam.
Use while charging (Solis Nomad) or obstructing cooling fans.
Overuse beyond recommended 15-minute sessions.
Use outdoors or in damp environments such as bathrooms or saunas.
Damage caused by cleaning with liquids, solvents, or abrasive materials.
Tampering with internal components or opening the device housing.
Failing to use supplied hanging systems or mounting hardware correctly.

Delivery, Inspection, and Transit Damage

The customer or their authorised representative must inspect the product at the time of delivery. To preserve cover for transit-related damage:

Any visible damage to the packaging or product must be noted on the consignment note or proof of delivery before it is signed.
All transit damage, including concealed damage, must be reported to Psycle Group in writing within 48 hours of delivery, with clear supporting photographs.
Claims for transit damage reported after this period, or where the delivery was accepted and signed for as being in good condition without noting damage, may not be accepted, except as required under the Australian Consumer Law.

4. Extent of Warranty

This voluntary warranty applies to the original purchaser and is non-transferable, except as required under Australian Consumer Law (ACL).

The warranty may not apply if the product has been resold, relocated, or modified without written approval from Psycle Group. This does not affect your ACL rights.

Replacement units or repaired components carry only the remaining balance of the original warranty period. The warranty does not reset or extend after replacement.

Statutory consumer guarantees under the ACL apply in addition to this warranty and cannot be excluded or limited.

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5. Warranty Claim Process

Contact Psycle Group Customer Service

Email: hello@thepsycle.com
Phone: +61 2 5017 7775

Provide the following:

Proof of purchase (invoice or receipt)
Model name, serial number (if applicable), and purchase date
Clear photos or videos showing the issue

Assessment:

Psycle may request the product for inspection.
You will cover initial freight, which will be reimbursed if the claim is approved.

Resolution:

If a defect is confirmed, Psycle will repair, replace, or refund the product at its discretion.

6. Costs

Psycle Group covers reasonable costs for approved repairs or replacements.
After 12 months, an on-site service call fee of AUD $450 applies if technician attendance is required.
Costs for non-warranty issues, misuse, or installation errors are quoted and agreed upon before any work proceeds.

7. Limitation of Liability

To the extent permitted by law:

Psycle Group's liability is limited to the repair, replacement, or refund of the product.
Psycle is not liable for indirect, consequential, or incidental losses including downtime, profit loss, or inconvenience.
Psycle's determination of warranty eligibility and defect cause is final.

8. Safety Notice

Psycle products are designed to support health and recovery but are not medical devices. Always use responsibly and according to the user manual.

Saunas

Stay hydrated and limit sessions to 20 to 30 minutes.
Avoid use if pregnant, under the influence of alcohol, or with cardiovascular conditions unless cleared by a doctor.
Always use the heater guard and avoid direct contact with stones or heaters.
Allow adequate cooling time before cleaning or servicing.

Cold Plunge Systems

Enter and exit slowly to avoid slips and cold shock.
Do not use alone or submerge your head.
Avoid prolonged exposure below 5 degrees Celsius.
Always supervise children near water.
Maintain clean water and follow maintenance protocols to ensure hygiene and safety.

Solis Red Light Panels

Limit exposure to 15 minutes per session, keeping 15 to 30 cm distance.
Avoid wet environments and keep cooling vents unobstructed.
Use supplied protective eyewear when facing the light directly.
Stop use and consult a doctor if irritation, dizziness, or discomfort occurs.

9. Recall

You acknowledge and agree that Psycle Group Pty Ltd must comply with any product recall notices issued under the Australian Consumer Law.

In the event of a recall:

Psycle Group will immediately halt all supply of the recalled product.
Psycle Group will inform the relevant regulatory authorities of the issue.
Psycle Group will contact affected customers with recall details and instructions.
You agree to provide reasonable cooperation to assist Psycle in executing any recall within the timeframes required.
Psycle Group will provide a suitable remedy consistent with your rights under the Australian Consumer Law.

10. Severability

If any clause of this warranty is deemed invalid or unenforceable by a court or regulator, that clause will be severed, and the remainder of the document will remain valid and enforceable.

11. Contact Details

Psycle Group Pty Ltd

Trading as Psycle Wellness

Phone: +61 2 5017 7775

Email: hello@thepsycle.com

Web: www.thepsycle.com

Psycle Group Warranty Terms & Conditions (V2)