Terms of service

Overview

Welcome to Psycle! The terms "we", "us" and "our" refer to Psycle. Psycle operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Psycle is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Psycle reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Psycle confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Psycle may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 - Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Section 6 - Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Psycle, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Psycle, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Psycle.

Psycle's names, logos, product and service names, designs, and slogans are trademarks of Psycle or its affiliates or licensors. You must not use such trademarks without the prior written permission of Psycle. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 7 - Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

Section 8 - Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

Section 9 - Relationship with Shopify

Psycle is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Psycle. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Psycle, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Psycle.

Section 10 - Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

Section 11 - Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

Section 12 - Errors, Inaccuracies and Omissions

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Psycle, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

Section 14 - Agents

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.

14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

Section 15 - Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 - Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY Psycle, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

Section 17 - Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Psycle, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

Section 18 - Indemnification

You agree to indemnify, defend and hold harmless Psycle, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

Section 19 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 - Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 - Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Psycle is headquartered. You and Psycle consent to venue and personal jurisdiction in such courts.

Section 23 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 - Contact Information

Questions about the Terms of Service should be sent to us at hello@thepsycle.com.

Our contact information is posted below:

Psycle Group Pty Ltd, trading as Psycle Wellness

hello@thepsycle.com

Suite 202b, Level 2, 39 East Esplanade, Manly NSW 2095

02 4011 8014

ABN 47 679 688 932

Psycle Group Warranty Terms and Conditions

Last updated: 24 September 2026

Thank you for choosing Psycle Group.

We take pride in building wellness equipment that performs, lasts, and supports your health and recovery. Every sauna, ice bath, and red light panel is backed by our commitment to craftsmanship and customer care.

This document outlines the Warranty Terms and Conditions for Psycle Group Saunas, Ice Bath Systems, and Solis Red Light Panels. Please read carefully to understand your coverage, exclusions, and how to make a warranty claim.

1. Warranty Coverage

This warranty applies to products purchased directly from Psycle Group Pty Ltd and used in Australia for personal, non-commercial purposes only. Psycle products are intended for residential use and are not covered for commercial, rental, or short-stay accommodation use.

Residential Warranty Periods

Sauna Products

5 years: Sauna cabin and structural components (timber panels, frame, hardware) for Genesis and Genesis Mini saunas
3 years: Huum heater
2 years: Harvia heater
3 years: Other electrical components (controller, lighting, ventilation, wiring)

Ice Bath Products

2 years: Structural components (bath body, frame, insulation)
2 years: Electrical components (chiller system, internal pump, control system)
1 year: Ancillary components (cover, hoses, connectors, plumbing fittings)

Solis Red Light Panel Range (Solis Nomad, Solis Mini, Solis Pro)

1 year: Electrical components (LEDs, control interface, power supply, cooling fans, Bluetooth module)
1 year: Structural housing, mounts, and fittings

2. Scope of Warranty

This warranty covers defects in materials and workmanship that arise under normal residential use during the applicable warranty period.

If a covered defect is confirmed, Psycle Group will, at its discretion:

Repair the defective component,
Replace the product with the same or equivalent model, or
Provide a full or partial refund if repair or replacement is not feasible.

All repairs or replacements are completed using components that meet or exceed Psycle's original quality standards.

3. What's Not Covered

General Exclusions (All Products)

This warranty does not cover damage, defects, or faults caused by:

Normal wear and tear, cosmetic imperfections, or fading
Accidental damage, misuse, abuse, or neglect
Failure to install the product on a hard, level surface with adequate drainage and ventilation
Improper installation, storage, or operation not in accordance with Psycle's installation and operating instructions, including the Psycle Video Installation Guide for saunas and the Psycle Product Manual and installation videos for ice baths
Unauthorised repairs, modifications, or the use of non-approved parts
Power surges, incorrect voltage, or external electrical faults
Water ingress, corrosion, or environmental exposure beyond design intent
Damage caused by rodents, pests, or natural disasters
Commercial, rental, or short-stay accommodation use, including holiday lets, Airbnb, wellness spaces, and similar arrangements
Consumable and wear items, including sauna stones, filters, light globes, gaskets, and seals, except where found to be faulty on delivery
Damage sustained during delivery or relocation performed by unauthorised persons
Connectivity or app issues relating to Wi-Fi, Bluetooth, or mobile devices

Site Suitability and Space Requirements

The customer is solely responsible for confirming that the intended installation site is suitable for the product, including that adequate space is available for delivery, access, assembly, installation, ventilation, clearances, electrical connection, and ongoing use and servicing. Before purchasing, the customer must check the dimensions and requirements set out in the Psycle specification sheets provided and measure the installation site accordingly.

Psycle Group accepts no liability for any error, omission, or miscalculation in site measurements or space assessments made by the customer, or by any builder, designer, installer, electrician, or other contractor engaged by the customer, including where those measurements or assessments are relied on in deciding to purchase a Psycle product. Insufficient space or an unsuitable site is not a defect and does not entitle the customer to a warranty claim, refund, or cancellation, except as required under the Australian Consumer Law.

Sauna Warranty: What's Not Covered

Your Psycle Sauna will provide years of use with proper care and maintenance. However, this warranty does not cover:

1. Normal Wear and Timber Characteristics

Fading, weathering, or colour variation in timber due to natural exposure.
Minor cracking, peeling, blistering, or surface stains from normal use.
Timber resin formation from the natural timber acclimation process.

2. Timber Construction and Water Resistance

Psycle saunas are constructed from natural timber using traditional Finnish design principles. Timber is a natural, breathable material, and a Psycle sauna is not a sealed, watertight, or waterproof structure. It is engineered to tolerate the heat, steam, humidity, and incidental moisture generated through normal sauna use, including ladle water, perspiration, and condensation.

Because timber naturally expands, contracts, and breathes with changes in temperature and humidity, minor water ingress, surface dampness, condensation, or small amounts of moisture penetrating joints, seams, or the cabin interior is a normal and expected characteristic of a timber sauna. Any such minor water ingress or moisture inside the cabin does not constitute a defect, fault, or failure of the product and does not substantiate a warranty claim.

This warranty does not cover, and Psycle Group accepts no liability for, water ingress, dampness, condensation, or moisture-related effects arising from the natural permeability and movement of timber, nor for any consequential effects of that moisture. The customer is responsible for ensuring the sauna is installed in a suitable, well-drained location and is adequately protected from sustained, pooling, or direct water exposure.

For clarity, this clause applies to normal minor moisture and incidental water ingress only. It does not exclude a genuine manufacturing defect in the timber or joinery, such as a structurally split panel or a failed mechanical or glued joint, which will be assessed on its merits in accordance with this warranty and your rights under the Australian Consumer Law.

3. Outdoor Installation and Mandatory Roof Kit

Psycle saunas are timber structures and are not designed or rated for unprotected outdoor exposure. Any Psycle sauna installed in an outdoor, uncovered, or otherwise weather-exposed location must be fitted with a genuine Psycle Outdoor Roof Kit. The roof kit is sold separately and must be purchased and correctly installed at the time the sauna is installed outdoors.

Installing a Psycle sauna in an outdoor or uncovered space without a genuine Psycle Outdoor Roof Kit fitted will void this warranty in full. Any damage of any kind arising from outdoor exposure without an approved roof kit, including but not limited to water damage, timber swelling, warping, splitting, mould, surface degradation, electrical faults, and component failure, is not covered under any circumstances.

Roof system not fully waterproof: While the Psycle Outdoor Roof Kit is designed for outdoor installation, it is not a completely waterproof system. During heavy or prolonged rain, storms, or wind-driven rain, some drips or minor water ingress may occur inside the sauna space. This is a normal characteristic of the roof system and does not constitute a defect, fault, or failure of the product, and does not substantiate a warranty claim.

4. Customer Installation and Water Damage

Video Installation Guide: Psycle does not supply a printed installation manual for its saunas. Installation instructions are provided through the Psycle Video Installation Guide, which forms Psycle's installation procedures for the purposes of this warranty. The customer must view the guide in full before commencing installation and follow each step in the sequence shown. If the customer cannot access the guide or is unsure of any step, they must contact Psycle before proceeding. Failure to follow the Video Installation Guide constitutes improper installation.

Where a Psycle sauna is assembled or installed by the customer, or by any person engaged by the customer other than a Psycle-approved installer, the customer is responsible for ensuring the installation is completed strictly in accordance with the Psycle Video Installation Guide. This warranty does not cover, and Psycle Group accepts no liability for:

Water damage, water ingress, timber swelling, warping, rot, mould, or corrosion resulting from improper installation, including incorrectly fitted, sealed, or fastened roof kit components, panels, seals, or joins.
Defects, faults, or damage caused by failure to follow the Psycle Video Installation Guide, including incorrect assembly sequence, missing or incorrectly fitted components, inadequate base preparation, or failure to install on a hard, level, well-drained surface.
Electrical faults or component failure resulting from water exposure caused by improper installation.
Damage to surrounding flooring, structures, or property arising from improper installation.

Where Psycle attends a call-out and determines that the fault or damage results from improper installation or failure to follow the Psycle Video Installation Guide, the call-out and any rectification work will be charged to the customer, regardless of the age of the product.

5. Handling and Relocation

Damage during relocation or delivery performed by anyone other than a Psycle-approved technician.
Damage from improper installation or movement after setup.

6. Timber and Cabinetry Maintenance

Damage caused by neglecting timber treatment (failure to apply protective oil every 6 to 12 months).
Damage from excessive moisture, poor ventilation, or exposure to outdoor conditions without a Psycle roof kit.
Structural timber claims where the customer is unable to provide reasonable evidence of the required timber maintenance, including the application of protective oil every 6 to 12 months.

7. Glass Components

Glass panels or doors are only covered for defects or breakage reported upon delivery.

Sauna Warranty: What Will Void the Warranty

Your warranty will be void if:

1. Misuse or Improper Operation Occurs

Towels, clothing, or items are placed on or near the heater.
The sauna is operated with broken components or non-functioning heaters.
Ventilation holes are covered or obstructed.
Excess water is introduced inside the sauna (e.g., entering wet or pouring large volumes of water onto the heater).
Towels are not used on seating or flooring surfaces.
Electrical appliances are used inside the sauna.
The sauna is installed or operated outdoors or in an uncovered space without a genuine Psycle Outdoor Roof Kit fitted.
Power boards, extension cords, or 15A adapters are used as permanent power solutions.
The sauna is used for non-wellness or commercial purposes.

2. Installation or Maintenance Is Incorrect

The sauna is not installed in accordance with the Psycle Video Installation Guide, or is not operated in accordance with Psycle's operating instructions.
Timber surfaces are not cleaned or maintained regularly.
The sauna is connected by anyone other than a licensed electrician, or the electrical installation is not completed in accordance with the Psycle Electrical Installation Guide. Faults arising from non-compliant or DIY electrical installation or supply are not covered.

3. Unauthorised Modifications or Repairs Occur

Any modifications or alterations not approved in writing by Psycle.
Repairs performed by unlicensed or unauthorised persons.
Drilling, cutting, screwing, or fixing into the timber panels, cladding, frame, or glass, including the fitting of aftermarket locks, bolts, fixtures, or accessories, which voids cover for the affected component and any resulting damage.

4. External Factors or Natural Events Cause Damage

Damage resulting from rodents, pests, flooding, fire, or natural disasters.

Ice Bath Warranty: What's Not Covered

This warranty does not cover:

Normal wear of seals, fittings, or cosmetic components.
Water quality issues resulting in scaling, corrosion, or clogging.
Poor water quality caused by stagnant water, bacterial growth, or failure to regularly test and maintain water chemistry, including pH balance, sanitisation, and filtration.
Damage caused by freezing water or operation in sub-zero ambient temperatures.
Leaks or blockages caused by debris, hair, or sediment.
Overexposure to direct sunlight or prolonged outdoor use without adequate cover.
Damage caused by unapproved chemicals, cleaning agents, or water additives.
Overloading, standing, or sitting on the tub walls or edges.
Electrical damage caused by power surges, incorrect voltage, or poor electrical connections.
Damage sustained during relocation, installation, or handling by non-authorised persons.
Installation not completed in accordance with the Psycle Product Manual and installation videos.
Failure to follow mandatory maintenance protocols outlined in the Psycle Product Manual, including but not limited to water replacement, filter cleaning, and chiller servicing schedules.

Solis Red Light Panel Warranty: What's Not Covered

Liquid or moisture exposure, including condensation or steam.
Use while charging (Solis Nomad) or obstructing cooling fans.
Overuse beyond recommended 15-minute sessions.
Use outdoors or in damp environments such as bathrooms or saunas.
Damage caused by cleaning with liquids, solvents, or abrasive materials.
Tampering with internal components or opening the device housing.
Failing to use supplied hanging systems or mounting hardware correctly.

Delivery, Inspection, and Transit Damage

The customer or their authorised representative must inspect the product at the time of delivery. To preserve cover for transit-related damage:

Any visible damage to the packaging or product must be noted on the consignment note or proof of delivery before it is signed.
All transit damage, including concealed damage, must be reported to Psycle Group in writing within 48 hours of delivery, with clear supporting photographs.
Claims for transit damage reported after this period, or where the delivery was accepted and signed for as being in good condition without noting damage, may not be accepted, except as required under the Australian Consumer Law.

4. Extent of Warranty

This voluntary warranty applies to the original purchaser and is non-transferable, except as required under Australian Consumer Law (ACL).

The warranty may not apply if the product has been resold, relocated, or modified without written approval from Psycle Group. This does not affect your ACL rights.

Replacement units or repaired components carry only the remaining balance of the original warranty period. The warranty does not reset or extend after replacement.

Statutory consumer guarantees under the ACL apply in addition to this warranty and cannot be excluded or limited.

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5. Warranty Claim Process

Contact Psycle Group Customer Service

Email: hello@thepsycle.com
Phone: 02 4011 8014

Provide the following:

Proof of purchase (invoice or receipt)
Model name, serial number (if applicable), and purchase date
Clear photos or videos showing the issue

Assessment:

Psycle may request the product for inspection.
You will cover initial freight, which will be reimbursed if the claim is approved.

Access for inspection and repairs:

Whether a repair, inspection, or service is under warranty or otherwise, the customer must provide safe, clear, and unobstructed access to the product for Psycle's technician or repairer, including access around the product and to its electrical connection, heater, chiller, and other components as required.
The customer must remove any items, fixtures, structures, landscaping, or coverings that block access before the scheduled attendance. Psycle is not responsible for removing, reinstating, or making good any such obstructions.
If the technician cannot safely access the product at the scheduled attendance, the visit may be rescheduled and the customer is liable for the reasonable costs of the wasted visit, and of rescheduling the visit and engaging a technician for the new attendance.

Resolution:

If a defect is confirmed, Psycle will repair, replace, or refund the product at its discretion.

6. Costs

Psycle Group covers reasonable costs for approved repairs or replacements.
After 24 months from the date of delivery, a labour charge of AUD $375 applies to all call-outs requiring technician attendance.
Costs for non-warranty issues, misuse, or installation errors are quoted and agreed upon before any work proceeds.

7. Limitation of Liability

To the extent permitted by law:

Psycle Group's liability is limited to the repair, replacement, or refund of the product.
Psycle is not liable for indirect, consequential, or incidental losses including downtime, profit loss, or inconvenience.
Psycle's determination of warranty eligibility and defect cause is final.

8. Safety Notice

Psycle products are designed to support health and recovery but are not medical devices. Always use responsibly and in accordance with Psycle's instructions and installation guides.

Saunas

Stay hydrated and limit sessions to 20 to 30 minutes.
Avoid use if pregnant, under the influence of alcohol, or with cardiovascular conditions unless cleared by a doctor.
Always use the heater guard and avoid direct contact with stones or heaters.
Allow adequate cooling time before cleaning or servicing.

Ice Bath Systems

Enter and exit slowly to avoid slips and cold shock.
Do not use alone or submerge your head.
Avoid prolonged exposure below 5 degrees Celsius.
Always supervise children near water.
Maintain clean water and follow maintenance protocols to ensure hygiene and safety.

Solis Red Light Panels

Limit exposure to 15 minutes per session, keeping 15 to 30 cm distance.
Avoid wet environments and keep cooling vents unobstructed.
Use supplied protective eyewear when facing the light directly.
Stop use and consult a doctor if irritation, dizziness, or discomfort occurs.

9. Recall

You acknowledge and agree that Psycle Group Pty Ltd must comply with any product recall notices issued under the Australian Consumer Law.

In the event of a recall:

Psycle Group will immediately halt all supply of the recalled product.
Psycle Group will inform the relevant regulatory authorities of the issue.
Psycle Group will contact affected customers with recall details and instructions.
You agree to provide reasonable cooperation to assist Psycle in executing any recall within the timeframes required.
Psycle Group will provide a suitable remedy consistent with your rights under the Australian Consumer Law.

10. Severability

If any clause of this warranty is deemed invalid or unenforceable by a court or regulator, that clause will be severed, and the remainder of the document will remain valid and enforceable.

11. Contact Details

Psycle Group Pty Ltd

Trading as Psycle Wellness

Phone: 02 4011 8014

Email: hello@thepsycle.com

Web: www.thepsycle.com